At Pangea, we understand that purchasing jewellery is not just about adorning oneself with beautiful pieces, but it's also about making an investment in items that hold sentimental value. That's why we are dedicated to ensuring your peace of mind with our comprehensive 2-year warranty and customer-friendly returns policy.
2-Year Warranty: Ensuring Your Jewellery's Timeless Beauty
We stand behind the exceptional quality of our jewellery, and we want you to enjoy your pieces with absolute confidence. That's why every item in our store comes with a 2-year warranty covering any breakages. Should you ever find your cherished piece compromised, we are here to restore your joy.
Here's how it works:
- Get in Touch: If your jewellery encounters an unfortunate breakage, simply contact us via email or phone. We're here to assist you every step of the way.
- Show Us: Provide us with a clear explanation or image showing how the piece has been broken. This helps us understand the issue and how best to address it.
- Send It Back: Once we've assessed the situation, we'll guide you on how to return the broken piece to us.
- Receive Your New Piece: Upon receiving the broken item, we'll replace it with a brand new one, ensuring your collection remains as stunning as ever.
30-Day Returns Policy: Your Satisfaction, Our Priority
We want you to adore every piece you purchase from us. However, if for any reason you're not completely satisfied, our 30-day returns policy is designed for your convenience and peace of mind.
To ensure a smooth return process, please note the following:
- Timing: Returns are accepted within 30 days from the date of purchase.
- Condition: The jewellery must be in its original packaging and condition, showing no signs of wear or damage.
- Proof: Providing proof of the item's pristine condition is essential to process your return.
Upon a successful return, you have the choice to:
- Receive a Refund: Opt for a hassle-free refund to your original payment method.
- Select Another Piece: Choose another item from our collection that captures your heart, of equal or lesser value.
We're Here to Help
We understand that managing warranties and returns can sometimes be overwhelming. That's why our dedicated customer service team is readily available to guide you through either process. Whether you prefer to reach out via email or give us a call, we're committed to making your experience as seamless and pleasant as possible.
At Pangea, your satisfaction is our top priority. We're not just about selling jewellery; we're about building lasting relationships and ensuring that every piece you choose from us continues to bring you joy and confidence. Thank you for choosing us to be a part of your life's most precious moments.
